Mobile / Sports
At my66, how we collect and use your personal data is set out here clearly — covering your account details, transaction records from payment rails like Touch 'n Go eWallet and DuitNow, and how you can request changes or raise questions with our support team.
When you open an account with my66, we collect the information needed to operate that account — your registration details, login activity, and the transaction records tied to your wallet. Payments processed via Touch 'n Go eWallet, DuitNow, or FPX pass through their respective payment networks; we record the transaction reference and status on our side, not the credentials you enter with those providers directly. Data we hold is used to run your account, handle support requests, and meet obligations that apply where local law requires it. We do not sell your personal data to third parties for marketing. Cookies and similar technologies on the site help us keep your session active and understand how pages are used — you can manage cookie preferences through your browser settings. Retention periods depend on account status and applicable local regulations. When an account is closed, data is held for the period required under the rules that apply to us, then removed from active systems. Access and use of this site depends on local law and is available only where permitted by the laws of your region. If you have questions about how a specific piece of your data is held, the contact paths in the support section below are the right place to start.
This policy applies to data my66 holds directly. Some areas fall outside it — knowing the difference helps you direct questions to the right place.
Registration details, login history, and session data you generate when using your my66 account fall fully within this policy. You can request a summary of what we hold on your account through our support channel.
Payment references linked to Touch 'n Go eWallet, DuitNow, and FPX transfers appear in your account transaction history. The terms governing those payment networks are set by the respective providers, not by this policy.
Game content delivered by studios available in our lobby — including CQ9, PlayStar, Joker, and Spadegaming — is governed by those studios' own usage terms. Our policy covers the account and session data generated during play, not the game content itself.
Links or integrations that take you outside my66 — such as a payment provider's own portal — are outside the scope of this policy once you leave our domain. Review the privacy terms of any third-party service you use separately.
You have practical options when it comes to the data my66 holds on your account. If the details registered to your account — such as your contact information or wallet linked for Touch 'n Go eWallet or DuitNow payouts — need to be updated, you can do so directly from your account settings after login. For records you cannot edit yourself, a request through our support team is the correct path. If you want to know what data we hold, you can ask for a summary via our support channel. We will respond within the timeframe required under applicable local rules. If you believe something is recorded incorrectly, raising a correction request in writing gives us a clear trail to work from. Account closure requests are also handled through support; note that some data must be retained for the period required by local law even after closure. Where access or eligibility is in question, availability depends on local law and the eligible region you access the site from.
Log in and open the account section to see your registered details and transaction history. Items you cannot edit directly can be queried through the support channel with a written request.
Update contact information or linked wallet details from within your account settings. For fields not editable in-app, submit a correction request to support with the specific detail to be changed.
Send a written query to our support team naming the specific data point you are asking about. We will confirm what we hold and explain the basis for holding it.
A closure request is handled by support. We will confirm what data is removed immediately and what must be retained for the period required under the rules applicable to your region.
If anything in this policy raises a question about your account data, the channels below connect you directly to the team that handles these requests. Written queries through live chat or email give us the clearest record to work from when a data question needs to be tracked and resolved.
Open the chat widget on the my66 site and select Account or Privacy from the topic menu. Our support team handles policy and data queries through this channel.
Send a written query to our support address if your question requires a documented response. Include your account reference so we can locate your records without delay.
For changes you can make yourself — registered details, wallet links for Touch 'n Go eWallet or DuitNow — log in and go to the account settings section directly.
We apply reasonable technical and organisational measures to protect the data associated with your my66 account. Account access requires authentication, and session activity is monitored to flag unusual patterns. Data stored on our systems is not shared with third parties for commercial purposes beyond what is required to operate the payment rails you choose — Touch 'n Go eWallet, DuitNow, and FPX — and those transfers are limited to what each provider needs to process a transaction. Cookies used on the site are functional and analytical; they do not carry personally identifying financial data. Retention follows a schedule tied to account status and local regulatory requirements — active accounts retain records for account management purposes, while closed accounts are held for the minimum period required then removed. If our data practices change in a material way, we will update this page and note the revision date at the top of the policy.
Login access is protected by authentication controls. If you notice activity on your account you did not initiate, contact support immediately via live chat so the team can review your session records and act on your report.
Functional and session cookies keep your account active across pages. Analytical cookies help us understand how the site is used in aggregate. You can manage or clear cookies through your browser settings at any time.
Records tied to your account are kept while your account is active and for the period required after closure under applicable local rules. We do not retain data beyond what operational and legal requirements call for.
When this policy changes in a meaningful way, we update the page and revise the date shown at the top. Continued use of your account after a revision indicates you have reviewed the updated terms. Questions about a specific change can be directed to support.
Questions we see often about how my66 handles account data and what options you have.
We collect the registration details you provide — name, contact information, and the payment method details needed to link your wallet. Once active, we record login history and transaction references for Touch 'n Go eWallet, DuitNow, and FPX transfers tied to your account.
We do not sell your data. We share only what is necessary with payment network providers — Touch 'n Go eWallet, DuitNow, FPX — to process your transactions. Each provider handles that data under their own privacy terms, which you can review on their respective sites.
Log in and check your account section for registered details and transaction history. For a fuller summary of held data, send a written request to our support team via live chat or email and we will respond within the applicable timeframe under local rules.
Yes. Contact details and wallet links can be updated directly in your account settings after login. If the detail is not editable in-app, submit a correction request to support in writing with the specific field and the correct value you want recorded.
We retain records for the minimum period required under the local regulatory rules applicable to your region, then remove them from active systems. If you want to know the specific retention period for your account, raise that question with our support team directly.
Use the live chat on the my66 site and select the Account or Privacy topic, or send a written query to our support email. Include your account reference so we can locate your records. Written contact gives us the clearest basis to track and resolve a data concern.