Mobile / Sports
These terms set out the rules that govern your account, your transactions, and how we handle your information on my66. Access to this platform depends on local law and is available only where permitted in your eligible region.
Our legal terms apply from the moment you open an account with my66 and continue for as long as that account remains active. Every action you take — whether logging in, placing a wager, or moving funds through Touch 'n Go eWallet or DuitNow — is covered under these terms. We update this policy when our practices change, and the current version is always the one published on this page. You are responsible for reading the version in effect at the time you use the platform. Where a conflict arises between a specific page's notice and this general policy, the specific notice takes precedence for that matter only. Availability of our platform is subject to local law and eligible regions; if your access is restricted by local regulation, these terms cannot override that restriction. We do not guarantee continuous access, and we reserve the right to suspend accounts where we identify a breach of these conditions. If you disagree with any part of these terms, the appropriate step is to close your account and stop using the service. For policy queries, reach our support team through the contact paths listed further down this page.
Understanding the boundaries of this policy helps you know exactly where our obligations begin and where they end. The four areas below clarify what is covered and what is not.
Your login credentials, session activity, account balance and transaction records fall fully inside this policy. We hold and manage this data according to the terms stated here, and you can request a review of your records through support.
Deposits and withdrawals processed through Touch 'n Go eWallet, DuitNow or FPX are subject to our transaction terms. Payment processing is handled by the respective payment rail; their own service conditions apply alongside ours.
All content published on my66 — game listings, odds displays, promotional notices — is covered by our content and intellectual property terms. You may not reproduce or redistribute it without written approval from us.
Linked third-party services, external payment providers and game studio platforms operate under their own terms. We are not liable for their policies or practices. Our terms govern only what sits within the my66 platform itself.
Your rights under this policy are straightforward and can be exercised directly through your account or through our support channels. You can review your own transaction history at any time by logging in and opening the account dashboard — every deposit, withdrawal and wager is listed there in chronological order. If you spot an error in your registered details, the account settings page lets you submit a correction request; we review and action these within a reasonable timeframe after identity verification. For questions about how your data is handled or how long records are retained, raise a query through live chat or email and we will respond with the specific details that apply to your account. Any formal request — for data access, correction or account closure — should be submitted in writing through the support contact paths listed on this page so we have a clear record of the request and our response.
Log in and open the transaction history tab in your account dashboard. Every deposit and withdrawal, including Touch 'n Go eWallet and DuitNow transactions, is listed with date, amount and status.
Go to account settings and submit your correction through the form shown there. Identity verification is required before we update sensitive fields such as your registered email or mobile number.
Contact our support team through live chat or the email address listed in the support section below. State your account ID and the specific policy clause you are asking about so we can give you a direct answer.
Submit a written closure request via the support email. We confirm receipt, process any remaining wallet balance in line with our withdrawal terms, and close the account once the balance is settled.
For any legal or policy question, use the contact paths below. Include your account ID and a short description of the matter so we can route your query to the right person without delays.
The live chat button is available on every page once you are logged in. It is the quickest path for account and policy questions that need a prompt response.
For written policy requests — data access, corrections, account closure — send your query to our support email address shown in your account dashboard under the Help section.
The current status of your account, open requests and policy acknowledgements are all visible after you log in. Check the dashboard before contacting support to see if the answer is already there.
We keep your account data only for as long as it is needed to operate your account and meet our legal obligations. When your account is closed, we retain certain transaction records for the period required under applicable regulations, after which they are deleted or anonymised. Our site uses cookies to maintain your session state and remember your language and display preferences; you can manage cookie settings through your browser at any time. Account security is maintained through password protection and session controls visible in your account settings — review the active sessions list if you suspect unauthorised access and use the logout-all-devices option shown there. For any request to change how your data is handled, contact us in writing through the support email in your account dashboard.
Transaction records, including Touch 'n Go eWallet and DuitNow activity, are kept for the period required by applicable law. After closure, data is deleted or anonymised once the retention window has passed.
Cookies on my66 manage your session, preferences and security tokens. They do not track activity outside our platform. Adjust cookie settings through your browser's privacy controls at any time.
Your account settings page shows active login sessions and lets you end any session remotely. Update your password through the security tab; we never ask for your password via chat or email.
Submit a written request through the support email shown in your account dashboard. We log every request, respond with the action taken, and keep that correspondence on file for your reference.
These are the questions we hear most often about our legal terms, account policies and user rights. If your question is not covered here, reach us through live chat or the support email in your account dashboard.
The current version is always published on this page. We update it when our practices change, and the date of the latest revision is shown at the top of the policy. Log in to confirm which version applied at the time of any specific transaction.
Log in and check your transaction history in the account dashboard first — most records are already visible there. For a formal data export, send a written request to the support email shown under the Help section in your dashboard, including your account ID.
Yes. Go to account settings and use the correction form shown there. We require identity verification before changing sensitive fields. Once verified, we process the update and send a confirmation to your registered email address.
Our terms cover the transaction as recorded in your my66 account. The payment rail itself — Touch 'n Go eWallet or DuitNow — operates under its own service terms. Both sets of terms apply; ours govern the account record, theirs govern the payment processing.
We retain transaction records and account data for the period required under applicable law and regulation. After that retention window closes, the data is deleted or anonymised. You can ask for the specific retention period that applies to your account via the support email.
Go to account settings immediately and open the active sessions list. Use the logout-all-devices option to end every open session, then change your password. After securing the account, contact support via live chat with your account ID so we can review the access log.